Merchant Service Innovations was created in the belief that you, the merchant, deserves better than the industry standard when it comes to payment processing. Here are what we have found to be the top 3 problems that make a merchant want a change:
1. Cash Flow Problems
Your current processor is holding your funds and you are not receiving your money as fast as you should. This problem can really begin to weigh heavily on a business. Imagine you have a restaurant that takes in most of it's money on a weekend. With some companies, you may wait until the following Wednesday or Thursday to receive this money from your customers!
2. Poor Service
Do you find yourself feeling left out of the loop? Do you feel you can not receive a straight answer when you call in with questions? Do you even know how to read your monthly statement or decipher what you are paying? Were you told one thing, but received another? Do you have unresolved equipment issues, or have a processor that tells you to buy a new terminal instead of trying to help you fix it? Poor customer service and technical support can be one of the most frustrating things.
3. Pricing
There are so many "unbelievable" deals out there. There is a lot of competition out there which can unfortunately breed unscrupulous sales tactics and too good to be true deals. Most merchants get so frustrated that they just look at the total being taken out each month and just accept what they are paying. Do not fall for the 0.95% and $0.10 deal or the, we will give you $250 or $500 if we cannot beat your rates. There are surcharges, WATS fees, Authorization fees, and many, many others that can make you pay more with "creative" pricing. There can even be acquisition pricing where you pay less and then they substantially raise your rates after you grace period is over.
Top 3 Merchant Complaints:
1. Cash Flow Problems
2. Poor Service
3. Pricing
Our Merchants:
Cash Flow:
Can receive their funds in as little as 12 hours or the next day.
Are setup on a month end billing program to ensure that they receive 100% of their deposits to maximize cash flow. Their fees are only deducted once per month.
Have access to real time tracking and settlement information to quickly resolve issues and help eliminate mistakes.
Service:
Have access to in-house, 24/7/365 customer service and technical support from industry leaders.
Have the option of speaking to the same person every time and can call direct for a personal liaison/mediator between companies.
Have their calls and emails tracked with double redundancy to allow us to be up to speed on situations that may arise.
Pricing:
Have no acquisition pricing. They do not have to deal with "teaser" rates.
Contact us and get a fully detailed explanation if a billing issue arises; or if they just have general questions.
Understand what is on their statements and are secure in the fact that they have some of the best pricing in the industry.
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